The Department of Homeland Security (DHS), Federal Emergency Management Agency (FEMA), Individual Assistance Divisions Service Delivery Branch, requires a fully managed and scalable Contact Center that is responsible for the accurate and efficient routing and processing of fluctuating applicant call volume during periods of surge disaster activity including (but not restricted to) performance of data entry for individuals in direct support of disaster effort. Interested contractors shall submit their RFI responses electronically to Felicia Castillo, Contracting Officer, and Demetria Carter, Contracting Officer, at demetria.carter@fema.dhs.gov no later than 3:00PM Eastern Time (ET), January 28, 2026. Questions regarding this RFI are due no later than 3:00PM ET January 14, 2026. Attachment 1
HOMELAND SECURITY, DEPARTMENT OF is conducting market research to identify potential sources for telemarketing bureaus and other contact centers in SAN FRANCISCO, CA. Responding to this notice helps ensure your company is considered for the eventual solicitation.
Looking for more opportunities?
Browse our full directory of government contracts