Question 1

How do I reset my password?

Accepted Answer

Click the "Forgot Password" link on the sign-in page, enter your account email address, and follow the instructions in the reset email.

Question 2

How do I manage my subscription?

Accepted Answer

Go to Dashboard > Settings > Billing to view your current plan, update payment methods, change plans, or view billing history. You can upgrade, downgrade, or cancel at any time.

Question 3

How do I cancel my account?

Accepted Answer

To cancel your account, go to Dashboard > Settings > Billing and click "Cancel Subscription." Your access will continue until the end of your current billing period. Contact support if you need assistance.

Question 4

Are refunds available?

Accepted Answer

All purchases, subscriptions, fees, and payments are final and non-refundable, except where required by law. If you believe there was a billing error, email team@govcontractfinder.com with your order number, transaction ID, and account email.

Question 5

Why am I not receiving notifications?

Accepted Answer

Check your notification settings in Dashboard > Settings > Notifications. Ensure email notifications are enabled, confirm the saved search has notification recipients, and check your spam folder. Native mobile push registration is currently disabled.

Question 6

How do I contact support?

Accepted Answer

You can reach our support team by email at team@govcontractfinder.com, by phone at (480) 716-4451, or by using the contact form on our website. Our typical response target is within 24 hours.

Question 7

What are your business hours?

Accepted Answer

Our support team is available Monday through Friday, 9:00 AM to 5:00 PM Eastern Time. We are closed on weekends and major US holidays.

Support Center

Common questions