Cellavision Service and Maintenance

The vendor must be able to provide emergency equipment repair and preventative maintenance on the digital morphology system to include: 1. A technical assistance center must be available by telephone: 24 hours per day with a maximum call back response time of 2 hours. 2. Equipment repair service that cannot be completed through telephone assistance will require on-site repair by qualified personnel supplied by the contractor. On-site repairs will be conducted during business hours, Monday Friday, 0800-1700. Certain circumstances may dictate the need for repair service to be conducted outside routine business hours. All such arrangements will be coordinated between the contractor and VA laboratory personnel. 3. Equipment response time will be no more than 24 hours for all locations. 4. Each