Civilian Human Resources Benefits Contact Center (HRBCC)
Key Takeaways
- Full and open competition - all businesses eligible to bid
- Work to be performed in NORFOLK, VA
- Industry: Telemarketing Bureaus and Other Contact Centers
- This is market research - no award at this stage
Contract Details
- Notice ID
- N69199HRBCCFY27
- Opportunity Type
- Sources Sought
- Agency
- DEPT OF DEFENSE
- Sub-Agency
- DEPT OF THE NAVY
- Office
- NAVSUP FLT LOG CTR NORFOLK
- Posted Date
- Thursday, September 3, 2026
- Response Deadline
- Wednesday, September 16, 2026
- PSC Code
- R431
- Set-Aside
- Full & Open Competition
- Place of Performance
- NORFOLK, VA, 23511-3392
- Status
- Active
Description
SOURCES SOUGHT: This requirement is to provide all contact center personnel and management, and services necessary for the operation of the Department of the Navy (DON) Civilian HRBCC, a dedicated single service contact center (contractor personnel will be dedicated to the taskings within this contract). The contractor will provide the full range of support to current and separated Navy civilian employees and prospective employees. The contractor will provide technical guidance, employee entitlements, advice, and information to employees about the Federal Employee Health Benefits (FEHB), the Federal Employees Group Life Insurance (FEGLI), the Thrift Savings Plan (TSP), the Federal Dental and Vision Insurance Programs (FEDVIP), and the Federal Long Term Care Insurance Program (FLTCP).
Why This Opportunity Matters
The Department of DEFENSE is conducting market research to identify potential sources for telemarketing bureaus and other contact centers in NORFOLK, VA. Responding to this notice helps ensure your company is considered for the eventual solicitation.
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