Internal Revenue Service (IRS) Taxpayer Assistance Center (TAC) Modernization

The purpose of this RFI is to seek contractors to support IRS in assessing and implementation of a roadmap to modernize the over 350 nationwide TAC offices that provide assistance to taxpayers who require in-person help with tax law inquiries, account resolution, identify verification and other taxpayer needs. As part of this implementation, we will need support to 1) Document current state, 2) Develop a roadmap for future state and 3) help implementation of approved roadmap. This would be a comprehensive modernization effort including people, technology and reporting.