Request for Information (RFI): Modernizing Enterprise IT Service Management

Request for Information (RFI): Modernizing Enterprise IT Service Management 1.0 Introduction The Department of the Air Force (DAF) relies on a significant portfolio of IT products and services to execute its global mission. The effective management of this large-scale IT enterprise is essential for mission success and requires the careful synchronization of IT practices, demand planning, acquisition strategies, and vendor partnerships. Currently, our IT Service Management (ITSM) is performed through a variety of technologies, processes, and service providers, largely based on traditional IT frameworks. While this approach has provided value, the DAF is initiating a review to optimize our ITSM ecosystem. We are seeking to enhance performance, increase affordability, and improve the speed of