Veterans Experience Office | Contact Center Staffing Support | Bridge Contract Extension
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Key Takeaways
- No response deadline specified - contact the agency for details
- Full and open competition - all businesses eligible to bid
- Work to be performed in FREDERICK, MD
- Industry: Telemarketing Bureaus and Other Contact Centers
Contract Details
- Notice ID
- 36C10X25C0002
- Opportunity Type
- Justification
- Sub-Agency
- VETERANS AFFAIRS, DEPARTMENT OF
- Office
- SAC FREDERICK (36C10X)
- Posted Date
- Tuesday, February 3, 2026
- Response Deadline
- Not specified
- PSC Code
- R499
- Set-Aside
- Full & Open Competition
- Place of Performance
- FREDERICK, MD, 21703
- Status
- Active
Description
This announcement pertains to a non-competitive modification of an existing hybrid firm-fixed-price/labor hour bridge contract with The Bowen Consulting Group, Inc. (Bowen), a small business. The purpose of this modification is to extend services to provide uninterrupted contact center staffing support for the Department of Veterans Affairs (VA) Veterans Experience Office (VEO). Staffing support for the VEO contact center includes the personnel, resources, and services necessary to ensure the contact center operates efficiently and meets the needs of its users-primarily Veterans and their families. This support enables the VEO contact center to effectively address Veterans inquiries, resolve issues, and provide timely assistance. The statutory authority for limiting competition is 41 U.S.C
Why This Opportunity Matters
VETERANS AFFAIRS, DEPARTMENT OF is seeking responses for telemarketing bureaus and other contact centers in FREDERICK, MD.
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