Market Survey: Customer Service Center (CSC) Support for the Federal Aviation Administration (FAA), Enterprise Service Center (ESC)

The purpose of this Market Survey is to solicit statements of interest and capability from sources that can provide Customer Service Center (CSC) Support for The Federal Aviation Administration (FAA), Enterprise Service Center (ESC). ESC is an organization located at Mike Monroney Aeronautical Center (MMAC) in Oklahoma City, OK. ESC operates as a Federal Financial Shared Service Provider; one of four federal financial management Centers of Excellence as designated by the Office of Management and Budget (OMB) to provide integrated business services and solutions to the Federal Government. ESC operates under a fee-for-service principle, which encourages business-like decisions creating more cost awareness and increased customer focus. In furtherance of its Shared Service Provider designation