AI Native Complaint Intake and Case Analysis Solution
Key Takeaways
- No response deadline specified - contact the agency for details
- Full and open competition - all businesses eligible to bid
- Work to be performed in Washington, DC
- Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
Contract Details
- Notice ID
- 47QACA26K0718
- Opportunity Type
- Justification
- Sub-Agency
- FEDERAL ACQUISITION SERVICE
- Office
- OFFICE OF CENTRALIZED ACQUISITION SERVICES
- Posted Date
- Friday, August 14, 2026
- Response Deadline
- Not specified
- NAICS Code
- 518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
- PSC Code
- R499
- Set-Aside
- Full & Open Competition
- Place of Performance
- Washington, DC, 20405
- Status
- Active
Description
OCR enforces federal civil rights laws in the nation's schools, including Title VI, Title IX, Section 504, and the Age Discrimination Act. OCR began calendar year 2025 with approximately 19,000 pending complaints and received a record 23,879 new complaints during 2025, while resolving approximately one percent of its pending inventory. The pending inventory now exceeds 40,000 cases and grows by approximately 2,000 complaints per month. Intake, deduplication, and categorization are performed manually, contributing to processing times that substantially exceed the case processing benchmarks established in the OCR Case Processing Manual. The Government requires a commercially available, AI-native complaint intake and case analysis solution, configured and deployed into production, that automa
Why This Opportunity Matters
GENERAL SERVICES ADMINISTRATION is seeking responses for computing infrastructure providers, data processing, web hosting, and related services in Washington, DC.
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